Complaints
Making a Complaint Checklist
This is a checklist of the things to include in a formal complaint to a broadcaster.
- Have you addressed your written complaint to the Chief Executive of the broadcaster concerned?
- Will the broadcaster receive your complaint within 20 working days of the broadcast?
- Does your written complaint include:
- the name of the programme complained about
- the channel or station on which it was broadcast
- the date and time of the broadcast?
- Have you stated which standard or standards you believe were breached, and why?
- If your complaint is about a breach of privacy, have you sent it to the BSA within 20 working days of the broadcast?
If you have received a finding from the broadcaster about your formal complaint and decided you want to refer the matter to the BSA, have you:
- Explained in writing to the BSA why you are not happy with the broadcaster’s findings?
- Referred the complaint to the BSA within 20 working days of receiving the broadcaster’s response?
What if you have made a formal complaint and the broadcaster has not replied?
- If the broadcaster has not responded to your formal complaint within 20 working days, contact the BSA.
- If you do not hear back from the broadcaster, contact the BSA within 60 working days of the broadcast.