All broadcasters are subject to the requirements of the Codes, and the relevant requirements of Parts I to III of the Broadcasting Act 1989. In this part of the website you will find general guidance for broadcasters on how to deal with complaints. This information is available in both English and te Reo.
This information is intended as a general guide only. If you have any other questions then please refer to the Broadcasting Act or contact the BSA staff for assistance.
BSA staff are also very happy to visit any broadcaster to discuss the complaints process or help provide training for staff. This is especially useful if a broadcaster has questions about the meaning of the standards in the Codes of Broadcasting Practice.
