To refer a complaint to the BSA use our online referral form. Remember, you can only refer a complaint to the BSA if you have first received a decision from a complaint made to a broadcaster or if the broadcaster has not replied to your complaint within 20 working days.
Alternatively, you can post your referral to the BSA. It is most useful if you can send us:
- a copy of your original complaint
- a copy of the broadcaster's reply (if there is one)
- reasons why you want to refer the complaint to us
Post your decision to: BSA, PO Box 9213, Wellington 6141.
What should I say in my referral?
The best thing to do is to explain as clearly as you can exactly why you were unhappy with the broadcaster's decision. However, what you choose to say will depend. on exactly why you are referring the complaint to us for review.
If the broadcaster did not decide there had been a breach of standards, or did not uphold then you should say why you thought the complaint should have been upheld.
If the broadcaster decided there was a breach, but not against all the standards you raised, you may choose to say why you thought the complaint should have been upheld against those standards.
If the broadcaster decided there was a breach and did or did not take action you should say why you though they should have taken action or why they should have taken different action.
