About the complaints process

The complaints process is simple but there are a few details you will need before starting a complaint

1. The process

• Your data. We don’t share your data or use it anything apart from your complaint. It is safe and secure.
• Time. Going through the complaints process takes 5 - 10 minutes on average.

2. What you need

• You need the date, time and channel/station of the broadcast.
• If you saw it online you can still complain if you have the above details of original broadcast.
• If you don’t have this information or it’s not about a TV/radio programme go to FAQs (to find out where to send your complaint)
• If it is an election programme there is a separate process/code