Frequently asked questions Ngā Pātai e Kaha Whiua Nei


The Advertising Standards Authority (ASA) deals with most advertisements for products, services or organisations on TV, radio, the internet, print and billboards.

Contact the ASA by email at or phone 0800 234 357.

The BSA can consider complaints about ‘promos’ for upcoming programmes, but these must be sent to the broadcaster in the first instance.

We also consider complaints about election programmes (which might appear as short promotional/campaign clips for political parties or candidates, on TV or radio).

We suggest you direct your concerns to the broadcaster. The sound volume of adverts is not something the BSA can deal with under broadcasting standards. 

For more information about advertising, contact the Commercial Approvals Bureau or Advertising Standards Authority.

By law, advertising must not be broadcast on radio on Christmas Day, Good Friday or Easter Sunday; or on TV between 6am and noon on Sunday or Anzac Day or at any time on Christmas Day, Good Friday or Easter Sunday. There are some exceptions.

Complaints about advertising at these times or questions about exceptions should be directed to the Ministry for Culture and Heritage.