This is the process required under the Broadcasting Act 1989. It gives the broadcaster a chance to answer your complaint first and take action, if appropriate. If you’re satisfied with their answer you can choose not to take the complaint further.
No. The BSA can only respond to formal complaints about content once it has been broadcast. We can’t take any action before a programme is aired, unless it falls within the BSA’s limited power to stop further programmes in a series.
If you have concerns about a programme before it airs, these are best directed to the broadcaster.
You can still give feedback to the broadcaster, but they don’t have to consider your complaint under the formal complaints process.
The BSA cannot accept a complaint received outside the stated time periods.
The broadcaster can extend its response time from 20 working days to 40 working days, as long as they let you know within the initial 20 working days and give a reason.
If you still haven’t heard from them within 40 working days of when they received your complaint, you can refer the matter to the BSA, as long as it’s within 60 working days of the broadcast.
If you’re dissatisfied with the broadcaster’s response to you or the action they’ve taken, you can refer your complaint to us for review and investigation. The BSA can’t take any action over your complaint until this time.