Other
You can contact Ableopen_in_new, New Zealand’s television captioning and audio description service, which is funded by NZ On Airopen_in_new.
You may also wish to contact the broadcasteropen_in_new.
Terms and conditions of competitions are not generally something that can be dealt with under broadcasting standards. Queries are best directed to the broadcasteropen_in_new.
We don't deal with reception interference or signal issues.
Radio Spectrum Managementopen_in_new (RSM) manages the radio spectrum in New Zealand. You can contact RSM by phone on 0508 776 463 or by email at info@rsm.govt.nz.
Contact Kordiaopen_in_new for any television signal issues, on 09 551 7000.
For problems with Freeview, contact them hereopen_in_new.
For problems with Sky, visit their websiteopen_in_new.
We don’t deal with issues relating to the volume or sound of programmes. We suggest you direct your concerns to the broadcasteropen_in_new.
We don’t generally comment on whether we’ve received a complaint about a particular broadcast.
In most cases, complaints must go to the broadcaster first. You could ask the broadcaster if a programme has been complained about.
Once complaints are determined, we publish the decisions on our website.
All decisions on complaints can be seen on our website hereopen_in_new.
You can find out more about the number and types of complaints in our Annual Reportsopen_in_new.
We can’t give specific advice on whether a programme might breach standards, as this could risk pre-determining the Authority’s views if we received a complaint.
We can give general guidance about broadcasting standards and factors the Authority may consider.
All our previous decisions are published on our website. These contain guidance and you can see if we’ve considered a similar issue.
Broadcasters that make more than $500,000 in annual revenue from broadcasting in New Zealand pay a set proportion of this to the BSA. This ‘broadcasting levy’ helps fund the standards system and BSA operations.
For more information, see Broadcasting Levyopen_in_new.
We commission and publish research as part of our role to oversee and develop the broadcasting standards system.
Our research helps us understand community attitudes and expectations around broadcasting and to make sure our decisions reflect society’s diverse, contemporary views and opinions.
It also helps broadcasters to understand what the community thinks and how the standards apply.
Broadcasting standards do not specifically address issues of copyright. For more information about copyright law, we suggest you visit WeCreateopen_in_new, or the Ministry of Business, Innovation and Employmentopen_in_new.