Broadcaster and Complainant Satisfaction Survey results released today
We have published the results of this year’s Broadcaster and Complainants Satisfaction Surveys. Both broadcasters and complainants surveyed gave positive ratings for their interactions with BSA staff (average of 87% for broadcasters, and average of 84-91% for complainants). The surveys also provide useful feedback on areas for improvement in BSA processes and services, such as increased contact with complainants and with smaller or less experienced broadcasters.
Click HERE for the results of the Broadcaster Survey
Click HERE for an executive summary of the Complainants Survey