Each year, the BSA surveys broadcasters to understand their satisfaction with our processes, services and working relationships. We use the results to help identify any areas for improvement.
Every two years the BSA commissions a survey measuring the percentage of New Zealanders are aware of the BSA and aware that they can make a formal complaint.
This report analyses the results of the 2021 survey.
The complainants satisfaction survey asks people who have had a complaint determined by the Broadcasting Standards Authority (BSA) between 1 April 2020 and 31 March 2021 about their satisfaction with the BSA’s services.
The BSA invited Prof Burrows to undertake an independent review of five decisions issued by the Broadcasting Standards Authority (BSA) under the balance standard.
This year’s Litmus Testing research reports on public attitudes towards discrimination and denigration on TV and radio and views on recent BSA decisions on complaints relating to this standard.