Frequently asked questions Ngā Pātai e Kaha Whiua Nei


We don’t oversee content for on-demand services, apart from certain exceptions:

  • Under a special agreement, we deal with content standards and complaints for Neon.
  • We can consider complaints about broadcast content that’s then put online, as long as you can point to the original broadcast and complain within 20 working days of this.

Some on-demand providers such as Netflix and Lightbox have signed up to the NZ Media Council VOD Code which sees programmes classified to help people make informed viewing choices.

On YouTube, if you see content you believe violates the platform’s Community Guidelines you can report it directly to YouTube. More information is available on YouTube’s website here.


No. Complaints about content on social media can be made to Netsafe, and, in some cases, NZ Media Council.

The New Zealand Media Council deals with complaints about the editorial content of newspapers, including their websites, and news and current affairs content on websites of some broadcasters.

You can phone the NZMC on 0800 969 357 or email